Frequently Asked Questions

When will I receive my order?

Products will ship within 2-5 business days of purchase from Covington, OH. You will be emailed tracking information as soon as your order is processed. Shipping charges for your order will be calculated and displayed at checkout.

Can I return something? 

If your order arrives and it’s not exactly what you want, you may return it within 30 days of purchase for a refund, minus shipping and handling. You must pay for shipping to return the product back to Apple Farm Service. Just make sure the item is in its original packaging and in good condition free of damage.

When a returned product comes back to us, we’ll check it over to make sure it’s in ‘Like New’ condition. Return processing may take up to 5 business days from the time your product is received by Apple Farm Service.

What if my order is lost or damaged during shipping?

Apple Farm Service is not liable for any products lost or damaged during shipping. If you received your ordered damaged, please let us know as soon as possible. Do not throw out any packaging. We will need documentation that the product arrived damaged. 

What if I need my order ASAP? Do you offer expedited shipping?

At checkout, you can leave us a message. This is your opportunity to let us know if you’d prefer an alternative shipping method. We’ll evaluate your request and get in touch with you regarding the available options and any changes to shipping cost. 

Can I track my package? 

Yes. You will receive an email as soon as your product ships with tracking information.

Do you offer local pickup options?

Yes we do!  At checkout you can choose one of our 5 locations for local pickup.

I need a part but I don’t see it on your site. Can you get it for me?

We only list those items we currently have in stock, but have access to order over half-a-million more! Give one of our 5 locations a call and we will check into that for you.

Can I edit or cancel my order once it’s been placed?

Reach out to us as soon as possible. If the order has NOT shipped we should be able to change it.

Who can claim an agricultural sales tax

exemption-

To claim the agricultural sales tax exemptions, a

person must be engaged in “farming, agriculture,

horticulture and floriculture.”

“Farming” means the occupation of tilling soil to

produce crops as a business and includes raising

livestock, bees, or poultry, if the purpose is to sell

such livestock, bees, or poultry, or the products

therefore as a business.

“Agriculture” means the cultivation of the soil for

the purpose of producing vegetables and fruits

and includes gardening or horticulture, together

with the raising and feeding of cattle or livestock

for sale as a business.

“Horticulture” means the growing, cultivation,

and production of flowers, fruits, herbs,

vegetables, sod, mushrooms, and nursery stock

for sale as a business and includes the operation

of commercial vegetable greenhouses or

Nurseries.

“Floriculture” means the production of flowers

and plants for sale as a business, either in the field

or greenhouse.

What’s exempt and not –

  In Ohio, the agricultural sales tax exemption applies to tangible personal property purchased for qualifying farm uses. To qualify, items must be used directly in the production of agricultural products for sale. While there isn’t an exhaustive list of exempt items due to the variety of agricultural products, some commonly exempt items include:

• Seeds
• Fertilizers
• Insecticides
• Pesticides
• Tractors
• Plows
• Gates
• Combines
• Portable grain bins
• Field tile
• Livestock structures
• Horticulture structures

However, the exemption does not apply to items incorporated into real property. For instance, materials like lumber, nails, and glass used for building construction or repairs are taxable unless they are specifically for livestock or horticulture structures. Additionally, items typically not exempt include:

• Most motor vehicles licensed for highway use
• Lawn mowers
• Weed eaters
• Chainsaws
• Toys
• Clothing
• Gifts
• Home garden equipment

It’s important to carefully consider the use of each item to determine its tax-exempt status.

How to claim the ag sales tax exemption –To claim the agricultural sales tax exemption in Ohio, buyers need to complete an exemption certificate. Click Here To Access Form. 

Why don’t you have prices on your equipment?

You’ll notice that we don’t have pricing on most of our new equipment. That is because pricing can vary significantly from month to month depending on what promotions that the brand is offering that month, whether you are qualified for additional discounts for groups or memberships you belong to, or if the customer decides to pay with cash or finance the equipment. If you want a price on equipment you see online, just contact us by sending an online contact us form, or give us a call.

Do you deliver equipment?

Yes, we do deliver equipment. Whether it’s for a sold unit, or you need us to pick-up or deliver a unit for service. We typically deliver up to 50 miles from each location, but we can go farther if our schedule allows. Most deliveries do cost. Cost depends on what vehicle it requires to transport, miles to the location, and how large the equipment to be transported. You can get a quote when you call one of our locations.

Can I pay for equipment with a credit card?

Yes, you can pay for equipment with a credit card. There is no fee when you purchase parts. However, there is a 3% fee when you use a credit card for equipment purchases. 

Do you offer any online part diagrams?

 Yes we do! Check them out here.

 I am having a hard time figuring out what part I need…can you help?!?

 Our parts department will help you find the right part for your machine. We offer OEM genuine parts, refurbished OEM parts, and generic branded parts. With over 80,000 sku’s in stock, we will try our best to find the right part over the phone, or in person at one of our five locations.

Do you offer Financing?

At Apple Farm Service, we offer a complete range of flexible financing options, including leasing, loans and credit. Enjoy the best equipment and the best financing plans available. Talk to an Apple Farm Service financial representative to find out how we can help match your equipment needs to your budget, time frame and special needs.

Click Here To Learn More

Do you offer bulk oil and def delivery?

We do! Restocking your engine oil, hydraulic oil, and DEF can be done with just a call! 

Learn more here 

I need a unique size hydraulic hose. Can you help? We have the ability to custom create most sizes and lengths of hydraulic hoses and fittings in-store in just minutes. Visit us today!